BBA Marketing Management MCQs – Practice Test 1 (Chapter 9)

Designing and Managing Services MCQs with Answers PDF Download – Test 1

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Designing & Managing Services MCQs – Practice Test 1 PDF Download

MCQ 1: According to service quality model, the willingness of employees to solve the problems of the customers is classified as:

responsiveness
assurance
empathy
reliability

MCQ 2: Considering the categories of services mix, the air travel with eatable is classified as:

tangible goods with accompanying services
pure tangible goods
pure services
major service with minor goods

MCQ 3: The legal staff, computer operators and accountants are the examples of services of:

government sector
private non-profit sector
manufacturing sector
business sector

MCQ 4: The hospitals, loan agencies, postal services and schools are examples of the services of:

government sector
private non-profit sector
manufacturing sector
business sector

MCQ 5: The act of specific performance offered by one party to another and tangible in nature is classified as:

service
product
co-branding
None of the above

BBA Marketing Management MCQs App & e-Book – Designing & Managing Services Study Guide

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