BBA Marketing Management Study Guide: Practice Test 1 (Chapter 9)

Designing and Managing Services Multiple Choice Questions (MCQs) PDF Download - 1

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The Designing and Managing Services Multiple Choice Questions (MCQs) with Answers PDF (Designing and Managing Services MCQs PDF e-Book) download Ch. 9-1 to study BBA Marketing Management Course. Practice Customer Expectations MCQs, Designing and Managing Services Notes questions and answers PDF for online business administration degree. Free Designing and Managing Services MCQs App Download: BBA Marketing Management MCQs e-Book PDF to study service mix categories, services industries career test to study online classes courses.

The MCQ: According to service quality model, the willingness of employees to solve the problems of the customers is classified as; "Designing and Managing Services" App Download [Free] with answers: assurance, responsiveness, empathy, and reliability to study online classes courses. Solve What Influences Consumer Behavior Quiz Questions, download Google eBook (Free Sample) for online colleges for business management.

Designing & Managing Services MCQ with Answers PDF Download: Quiz 1

MCQ: 1

According to service quality model, the willingness of employees to solve the problems of the customers is classified as

responsiveness
assurance
empathy
reliability

MCQ: 2

Considering the categories of services mix, the air travel with eatable is classified as

tangible goods with accompanying services
pure tangible goods
pure services
major service with minor goods

MCQ: 3

The legal staff, computer operators and accountants are the examples of services of

government sector
private non-profit sector
manufacturing sector
business sector

MCQ: 4

The hospitals, loan agencies, postal services and schools are examples of the services of

government sector
private non-profit sector
manufacturing sector
business sector

MCQ: 5

The act of specific performance offered by one party to another and tangible in nature is classified as

service
product
co-branding
None of the above

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