BBA Management Courses

Chapter 9: BBA Marketing Management Exam Tests

BBA Marketing Management MCQs - Chapter 9

Designing and Managing Services Multiple Choice Questions (MCQs) PDF Download - 1

The Designing and Managing Services Multiple Choice Questions (MCQs) with Answers PDF, Designing and Managing Services MCQs PDF Download e-Book Ch. 9-1 to study BBA Marketing Management Course. Practice Customer Expectations MCQs, Designing and Managing Services trivia questions and answers PDF for online business administration degree. The Designing and Managing Services MCQs App Download: Free learning app for service mix categories, services industries career test to study online classes courses.

The Multiple Choice Question (MCQ Quiz): According to service quality model, willingness of employees to solve problems of customers is classified as; "Designing and Managing Services" App Download (Free) with answers: Assurance; Responsiveness; Empathy; Reliability; for online business administration degree. Solve What Influences Consumer Behavior Quiz Questions, download Google eBook (Free Sample) for online colleges for business management.

Designing & Managing Services Questions and Answers PDF Download: MCQ Quiz 1

MCQ 1:

According to service quality model, the willingness of employees to solve the problems of the customers is classified as

  1. responsiveness
  2. assurance
  3. empathy
  4. reliability
MCQ 2:

Considering the categories of services mix, the air travel with eatable is classified as

  1. tangible goods with accompanying services
  2. pure tangible goods
  3. pure services
  4. major service with minor goods
MCQ 3:

The legal staff, computer operators and accountants are the examples of services of

  1. government sector
  2. private non-profit sector
  3. manufacturing sector
  4. business sector
MCQ 4:

The hospitals, loan agencies, postal services and schools are examples of the services of

  1. government sector
  2. private non-profit sector
  3. manufacturing sector
  4. business sector
MCQ 5:

The act of specific performance offered by one party to another and tangible in nature is classified as

  1. service
  2. product
  3. co-branding
  4. None of the above

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Designing & Managing Services App (Android & iOS)

Designing & Managing Services App (Android & iOS)

Marketing Management App (Android & iOS)

Marketing Management App (iOS & Android)

BBA Economics App (Android & iOS)

BBA Economics App (Android & iOS)

Financial Markets App (Android & iOS)

Financial Markets App (iOS & Android)