BBA Management Degree Courses

BBA Marketing Management Practice Tests

BBA Marketing Management Online Tests

Customer Expectations Multiple Choice Questions (MCQ) PDF Download

The Customer Expectations Multiple Choice Questions (MCQ Quiz) with Answers PDF (Customer Expectations MCQ PDF Download) e-Book to practice BBA Marketing Management Tests. Study Designing and Managing Services Multiple Choice Questions and Answers (MCQs), Customer Expectations quiz answers PDF to study marketing degree courses. The Customer Expectations MCQ App Download: Free learning app for services industries, service mix categories, customer expectations test prep for accredited online schools for business management.

The MCQ: According to service quality model, ability to provide service accurately and dependably is classified as; "Customer Expectations" App Download (Free) with answers: Empathy; Reliability; Responsiveness; Assurance; to study marketing degree courses. Practice Customer Expectations Quiz Questions, download Apple eBook (Free Sample) for bachelor's degree in business.

Customer Expectations MCQs: Questions and Answers PDF Download

MCQ 1: According to service quality model, the willingness of employees to solve the problems of the customers is classified as

  1. responsiveness
  2. assurance
  3. empathy
  4. reliability

MCQ 2: According to service quality model, the ability to provide the service accurately and dependably is classified as

  1. empathy
  2. reliability
  3. responsiveness
  4. assurance

MCQ 3: The determinants of service quality in service-quality model includes

  1. reliability and empathy
  2. responsiveness
  3. assurance and tangibles
  4. all of the above

BBA Marketing Management Practice Tests

Customer Expectations Textbook App: Free Download Android & iOS

The App: Customer Expectations MCQs App to learn Customer Expectations Textbook, Marketing Management MCQ App, and Marketing Principles MCQ App. The "Customer Expectations MCQs" App to free download Android & iOS Apps includes complete analytics with interactive assessments. Download App Store & Play Store learning Apps & enjoy 100% functionality with subscriptions!

Customer Expectations App (Android & iOS)

Customer Expectations App (Android & iOS)

Marketing Management App (Android & iOS)

Marketing Management App (iOS & Android)

Marketing Principles App (Android & iOS)

Marketing Principles App (Android & iOS)

Financial Management App (Android & iOS)

Financial Management App (iOS & Android)