BBA Marketing Management MCQs - Chapter 9

Designing and Managing Services Multiple Choice Questions (MCQs) PDF Download - 1

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Free Designing and Managing Services Multiple Choice Questions and Answers (MCQs), Designing and Managing Services MCQs PDF Download, Book Ch. 9-1 to study BBA Marketing Management Online Course. Practice Customer Expectations MCQs, Designing and Managing Services trivia questions and answers PDF to prepare for job interview. The Designing and Managing Services MCQs App Download: Free learning app for service mix categories, services industries career test for online business administration degree.

The Multiple Choice Question (MCQ Quiz): According to service quality model, the willingness of employees to solve the problems of the customers is classified as; "Designing and Managing Services" App Download (Free) with answers assurance, responsiveness, empathy and reliability to study online classes courses. Solve customer expectations quiz questions, download Google eBook (Free Sample) for online colleges for business management.

Designing & Managing Services Questions & Answers PDF Download: MCQ Quiz 1

MCQ 1: According to service quality model, the willingness of employees to solve the problems of the customers is classified as

responsiveness
assurance
empathy
reliability

MCQ 2: Considering the categories of services mix, the air travel with eatable is classified as

tangible goods with accompanying services
pure tangible goods
pure services
major service with minor goods

MCQ 3: The legal staff, computer operators and accountants are the examples of services of

government sector
private non-profit sector
manufacturing sector
business sector

MCQ 4: The hospitals, loan agencies, postal services and schools are examples of the services of

government sector
private non-profit sector
manufacturing sector
business sector

MCQ 5: The act of specific performance offered by one party to another and tangible in nature is classified as

service
product
co-branding
None of the above

BBA Marketing Management Mock Tests

Crafting Brand Positioning MCQs

Collecting Information and Forecasting Demand MCQs

Identifying Market Segments and Targets MCQs

Conducting Marketing Research MCQs

Designing and Managing Services MCQs

Analyzing Consumer Markets MCQs

Creating Long-term Loyalty Relationships MCQs

Integrated Marketing Channels MCQs

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