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Marketing Management MCQ Questions

Marketing Management MCQs - Chapter

Designing and Managing Services Multiple Choice Questions and Answers PDF p. 1

Designing and Managing Services multiple choice questions and answers, Designing and Managing Services quiz answers PDF to solve Marketing Management worksheets 1 for online colleges. Solve customer expectations MCQs, Designing and Managing Services trivia questions and answers for admission and merit scholarships test. Designing and Managing Services MCQ PDF: customer expectations, service mix categories, services industries career test for online business administration degree.

"According to service quality model, the willingness of employees to solve the problems of the customers is classified as" Multiple Choice Questions (MCQ) on designing and managing services with choices assurance, responsiveness, empathy, and reliability for online college classes. Practice customer expectations quiz questions for jobs' assessment test and online courses for online colleges for business management.

MCQs on Designing & Managing Services Quiz

MCQ: According to service quality model, the willingness of employees to solve the problems of the customers is classified as

responsiveness
assurance
empathy
reliability

MCQ: Considering the categories of services mix, the air travel with eatable is classified as

tangible goods with accompanying services
pure tangible goods
pure services
major service with minor goods

MCQ: The legal staff, computer operators and accountants are the examples of services of

government sector
private non-profit sector
manufacturing sector
business sector

MCQ: The hospitals, loan agencies, postal services and schools are examples of the services of

government sector
private non-profit sector
manufacturing sector
business sector

MCQ: The act of specific performance offered by one party to another and tangible in nature is classified as

service
product
co-branding
None of the above

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