Total Customer Satisfaction MCQs & Quiz Online PDF Book Download

Total customer satisfaction MCQs, total customer satisfaction quiz answers pdf to study online marketing management course. Learn creating long-term loyalty relationships Multiple Choice Questions and Answers (MCQs), "total customer satisfaction" quiz questions and answers for online business university. Learn building customer value, satisfaction and loyalty, cultivating customer relationships test prep for online business and management degree.

"A persons feeling of pleasure which results in products performance that match expectations is called" Multiple Choice Questions (MCQ) on total customer satisfaction with choices satisfaction, dissatisfaction, distinctive proposition, and superior value for online business university. Practice merit scholarships assessment test, online learning total customer satisfaction quiz questions for competitive exams in business majors for online school of business administration.

MCQs on Total Customer Satisfaction PDF Book Download

MCQ: A persons feeling of pleasure which results in products performance that match expectations is called

  1. satisfaction
  2. dissatisfaction
  3. distinctive proposition
  4. superior value

A

MCQ: In marketing, the 'Relative Employee Satisfaction' is best classified as

  1. internal marketing metrics
  2. perceived metrics
  3. quality metrics
  4. loyalty metrics

A

MCQ: The 'consumer's satisfaction' level is classified as

  1. unit metrics
  2. procedural metrics
  3. marketing external metrics
  4. sampling metrics

C

MCQ: The record of satisfaction of company's employees, suppliers and distributors is the part of

  1. stakeholder performance scorecard
  2. marketing dashboards
  3. customer performance scorecard
  4. market performance record

A