Bachelor Of Business Administration

Marketing Management MCQs

BBA: Marketing Management MCQs - Subtopic

Total Customer Satisfaction MCQ with Answers

Total Customer Satisfaction Multiple Choice Questions (MCQ) to solve total customer satisfaction quiz answers PDF worksheet, marketing management test for online courses. Practice creating long-term loyalty relationships Multiple Choice Questions and Answers (MCQs), "Total Customer Satisfaction" quiz questions and answers for online business university. Learn building customer value, satisfaction and loyalty, total customer satisfaction, cultivating customer relationships test prep for online business and management degree.

"A persons feeling of pleasure which results in products performance that match expectations is called" Multiple Choice Questions (MCQ) on total customer satisfaction with choices satisfaction, dissatisfaction, distinctive proposition, and superior value for online business university. Solve total customer satisfaction quiz questions for merit scholarship test and certificate programs for online school of business administration.

MCQs on Total Customer Satisfaction

1.

A persons feeling of pleasure which results in products performance that match expectations is called

satisfaction
dissatisfaction
distinctive proposition
superior value

2.

In marketing, the 'Relative Employee Satisfaction' is best classified as

internal marketing metrics
perceived metrics
quality metrics
loyalty metrics

3.

The 'consumer's satisfaction' level is classified as

unit metrics
procedural metrics
marketing external metrics
sampling metrics

4.

The record of satisfaction of company's employees, suppliers and distributors is the part of

stakeholder performance scorecard
marketing dashboards
customer performance scorecard
market performance record