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Services Differentiation MCQ with Answers PDF

Practice Services Differentiation Multiple Choice Questions (MCQ), marketing management quiz answers PDF with live worksheets for online degrees. Solve product strategy setting Multiple Choice Questions and Answers (MCQs), Services Differentiation quiz questions for online business administration and management degree. Services Differentiation MCQs PDF: customer value hierarchy, industrial goods classification, consumer goods classification test prep for accredited online schools for business management.

"The factors that can help in differentiation of services include" Multiple Choice Questions (MCQ) on services differentiation with choices delivery and installation, customer training and consultation, ordering ease, and all of the above for online business administration and management degree. Solve services differentiation quiz questions for merit scholarship test and certificate programs for bachelor's degree in business.

MCQs on Services Differentiation Quiz

1.

The factors that can help in differentiation of services include

delivery and installation
customer training and consultation
ordering ease
all of the above

2.

The degree in which manufactured units are identical and meet the specification given by customers is classified as

reliability
durability
performance quality
conformance quality

3.

The concept which refers how much the process of order placement is easy is classified as

ordering ease
delivery
customer training
customer consulting

4.

The concept which states all the activities for making the product operational on planned location is classified as

product uncontrollable return
product controllable return
installation
product maintenance

5.

The products can be differentiated on the basis of

conformance and performance quality
durability and style
reliability and repair-ability
all of the above

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