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Services Differentiation MCQ Questions with Answers PDF Download eBook

Practice Services Differentiation Multiple Choice Questions (MCQ), services differentiation quiz answers PDF, online marketing management worksheets to practice mock test. Solve product strategy setting Multiple Choice Questions and Answers (MCQs), "Services Differentiation" quiz questions and answers for online business administration and management degree. Learn product characteristics and classifications, product and services differentiation, consumer goods classification test prep for accredited online schools for business management.

"The factors that can help in differentiation of services include" Multiple Choice Questions (MCQ) on services differentiation with choices delivery and installation, customer training and consultation, ordering ease, and all of the above for online business administration and management degree. Solve services differentiation quiz questions for merit scholarship test and certificate programs for bachelor's degree in business.

MCQs on Services Differentiation PDF Download eBook

MCQ: The factors that can help in differentiation of services include

  1. delivery and installation
  2. customer training and consultation
  3. ordering ease
  4. all of the above

D

MCQ: The degree in which manufactured units are identical and meet the specification given by customers is classified as

  1. reliability
  2. durability
  3. performance quality
  4. conformance quality

D

MCQ: The concept which refers how much the process of order placement is easy is classified as

  1. ordering ease
  2. delivery
  3. customer training
  4. customer consulting

A

MCQ: The concept which states all the activities for making the product operational on planned location is classified as

  1. product uncontrollable return
  2. product controllable return
  3. installation
  4. product maintenance

C

MCQ: The products can be differentiated on the basis of

  1. conformance and performance quality
  2. durability and style
  3. reliability and repair-ability
  4. all of the above

D