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BBA Marketing Management MCQs – Mock Test 144

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Five Stage Model in Buying Decision Process MCQ – Mock Test 144 PDF Download

MCQ 716: The use of mental shortcuts or use of thumb rules in buying products are classified as:

  1. heuristics
  2. realistic
  3. realistic
  4. social heuristic

MCQ 717: The focus on customer's evaluations and opinions is classified as:

  1. brand judgments
  2. brand resonance
  3. brand emotions
  4. brand conversation

MCQ 718: A company's operations to link private changes with special group of suppliers are classified as:

  1. public exchanges
  2. private exchanges
  3. spot markets
  4. exchange markets

MCQ 719: When the brand equity is based on customer differences then the competition, it is based on:

  1. price
  2. cost
  3. preferences
  4. loyalty

MCQ 720: The services provide by the companies that are beyond the performance and functioning of the product are classified as:

  1. empathy services
  2. value-augmenting services
  3. facilitating services
  4. assurance services

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