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Marketing Management MCQs

Marketing Management MCQs - Topic

Customer Service MCQ with Answers PDF

Customer Service Multiple Choice Questions (MCQ), Customer Service quiz answers PDF with marketing management career tests for online courses. Practice crafting brand positioning Multiple Choice Questions and Answers (MCQs), Customer Service quiz questions to learn free online courses. Customer Service MCQ PDF: brand association, developing brand positioning test prep for online bachelor's degree in business administration.

"When the companies have better-trained employees' for the customer services, this differentiation is classified as" MCQ PDF on customer service with choices image differentiation, working differentiation, employee differentiation, and process differentiation to learn free online courses. Practice customer service quiz questions for merit scholarship test and certificate programs for online schools for business degrees.

MCQs on Customer Service Quiz

MCQ: When the companies have better-trained employees' for the customer services, this differentiation is classified as

image differentiation
working differentiation
employee differentiation
process differentiation

MCQ: The study of how groups, individuals and firms buy goods and services to satisfy their needs is called

membership behavior
market behavior
database behavior
consumer behavior

MCQ: When customers are given with the perspective that allows the company to put its best services forward are classified as

framing
outsourcing
off shoring
selling

MCQ: The planning of marketing tactics, merchandising and customer services is the part of

strategic marketing plan
market opportunities
tactical marketing plan
firm's financial plan

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