Business Courses (BBA)

Marketing Management MCQs

Marketing Management MCQ Questions - Topic

Customer Service MCQ with Answers PDF

Customer Service Multiple Choice Questions (MCQ), Customer Service quiz answers PDF to learn marketing management online course for marketing management classes. Crafting Brand Positioning Multiple Choice Questions and Answers (MCQs), Customer Service quiz questions to learn free online courses. "Customer Service" Book PDF: brand association, developing brand positioning test prep for online bachelor's degree in business administration.

"When the companies have better-trained employees' for the customer services, this differentiation is classified as" MCQ PDF: customer service with choices image differentiation, working differentiation, employee differentiation, and process differentiation to learn free online courses. Learn customer service quiz questions for merit scholarship test and certificate programs for online schools for business degrees.

MCQs on Customer Service Quiz

MCQ: When the companies have better-trained employees' for the customer services, this differentiation is classified as

image differentiation
working differentiation
employee differentiation
process differentiation

MCQ: The study of how groups, individuals and firms buy goods and services to satisfy their needs is called

membership behavior
market behavior
database behavior
consumer behavior

MCQ: When customers are given with the perspective that allows the company to put its best services forward are classified as

framing
outsourcing
off shoring
selling

MCQ: The planning of marketing tactics, merchandising and customer services is the part of

strategic marketing plan
market opportunities
tactical marketing plan
firm's financial plan

More Topics from Marketing Management Book

Participants: Business Buying Process MCQs
Co-Branding and Ingredient Branding MCQs
Marketing Research Process MCQs
Consumer Market Segmentation MCQs
Auction Type Pricing MCQs
Buying Decision Process - Five Stage Model MCQs
Institutional and Governments Markets MCQs
SCM Value Networks MCQs
Customer Databases and Databases Marketing MCQs
Devising Branding Strategy MCQs
Targeted Marketing MCQs
Five Stage Model in Buying Decision Process MCQs