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Customer Service MCQ Questions with Answers PDF Download eBook

Customer Service Multiple Choice Questions (MCQ) to solve customer service quiz answers PDF worksheet, marketing management test for online courses. Practice crafting brand positioning Multiple Choice Questions and Answers (MCQs), "Customer Service" quiz questions and answers to learn free online courses. Learn brand association, developing brand positioning test prep for online bachelor's degree in business administration.

"When the companies have better-trained employees' for the customer services, this differentiation is classified as" Multiple Choice Questions (MCQ) on customer service with choices image differentiation, working differentiation, employee differentiation, and process differentiation to learn free online courses. Solve customer service quiz questions for merit scholarship test and certificate programs for online schools for business degrees.

MCQs on Customer Service PDF Download eBook

MCQ: When the companies have better-trained employees' for the customer services, this differentiation is classified as

  1. image differentiation
  2. working differentiation
  3. employee differentiation
  4. process differentiation

C

MCQ: The study of how groups, individuals and firms buy goods and services to satisfy their needs is called

  1. membership behavior
  2. market behavior
  3. database behavior
  4. consumer behavior

D

MCQ: When customers are given with the perspective that allows the company to put its best services forward are classified as

  1. framing
  2. outsourcing
  3. off shoring
  4. selling

A

MCQ: The planning of marketing tactics, merchandising and customer services is the part of

  1. strategic marketing plan
  2. market opportunities
  3. tactical marketing plan
  4. firm's financial plan

C