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Customer Needs MCQs Quiz Online PDF Download eBook

Solve Customer Needs Multiple Choice Questions (MCQ), customer needs quiz answers PDF worksheet, marketing management practice test for online degree programs. Learn designing and managing services Multiple Choice Questions and Answers (MCQs), "Customer Needs" quiz questions and answers for BA in business administration. Learn services industries, differentiating services, customer needs, service mix categories test prep for online BBA courses.

"The services such as repair and installation services are classified as" Multiple Choice Questions (MCQ) on customer needs with choices empathy services, value-augmenting services, facilitating services, and assurance services for BA in business administration. Practice customer needs quiz questions for merit scholarship test and certificate programs for online business administration colleges.

MCQs on Customer Needs PDF Download eBook

MCQ: The services such as repair and installation services are classified as

  1. empathy services
  2. value-augmenting services
  3. facilitating services
  4. assurance services

C

MCQ: The purchase cost of product is included into cost of maintenance and is subtracted from discounted salvage value to calculate

  1. purchase cycle cost
  2. cost of responsiveness
  3. life cycle cost
  4. assurance cost

C

MCQ: If the price of product is $150, cost of maintenance is $15 and the discounted salvage value is $85, then the life cycle cost of product is

  1. $80
  2. $165
  3. $15
  4. $85

A

MCQ: The services provide by the companies that are beyond the performance and functioning of the product are classified as

  1. empathy services
  2. value-augmenting services
  3. facilitating services
  4. assurance services

B