Business Courses (BBA)

Marketing Management MCQs

Marketing Management MCQ Questions - Topic

Customer Needs MCQ with Answers PDF

Customer Needs Multiple Choice Questions (MCQ), Customer Needs quiz answers PDF to learn marketing management online course for marketing management classes. Designing and Managing Services Multiple Choice Questions and Answers (MCQs), Customer Needs quiz questions for BA in business administration. "Customer Needs Book" PDF: services industries, service mix categories, customer expectations test prep for online BBA courses.

"The services such as repair and installation services are classified as" MCQ PDF: customer needs with choices empathy services, value-augmenting services, facilitating services, and assurance services for BA in business administration. Learn customer needs quiz questions for merit scholarship test and certificate programs for online business administration colleges.

MCQs on Customer Needs Quiz

MCQ: The services such as repair and installation services are classified as

empathy services
value-augmenting services
facilitating services
assurance services

MCQ: The purchase cost of product is included into cost of maintenance and is subtracted from discounted salvage value to calculate

purchase cycle cost
cost of responsiveness
life cycle cost
assurance cost

MCQ: If the price of product is $150, cost of maintenance is $15 and the discounted salvage value is $85, then the life cycle cost of product is

$80
$165
$15
$85

MCQ: The services provide by the companies that are beyond the performance and functioning of the product are classified as

empathy services
value-augmenting services
facilitating services
assurance services