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Customer Expectations MCQ with Answers PDF

Solve Customer Expectations Multiple Choice Questions (MCQ), marketing management quiz answers PDF with career tests for online courses. Practice designing and managing services Multiple Choice Questions and Answers (MCQs), Customer Expectations quiz questions bank for online college classes. "Customer Expectations MCQ" PDF book: services industries, service mix categories, customer expectations test prep for online business administration degree.

"According to service quality model, the willingness of employees to solve the problems of the customers is classified as" Multiple Choice Questions (MCQ) on customer expectations with choices responsiveness, assurance, empathy, and reliability for online college classes. Practice customer expectations quiz questions for merit scholarship test and certificate programs for online colleges for business management.

MCQs on Customer Expectations

1.

According to service quality model, the willingness of employees to solve the problems of the customers is classified as

responsiveness
assurance
empathy
reliability

2.

According to service quality model, the ability to provide the service accurately and dependably is classified as

empathy
reliability
responsiveness
assurance

3.

The determinants of service quality in service-quality model includes

reliability and empathy
responsiveness
assurance and tangibles
all of the above