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Customer Expectations MCQ Questions with Answers PDF Download eBook

Practice Customer Expectations Multiple Choice Questions (MCQ), customer expectations quiz answers PDF worksheet, marketing management test for online business degree. Solve designing and managing services Multiple Choice Questions and Answers (MCQs), "Customer Expectations" quiz questions and answers for online college classes. Learn service mix categories, characteristics of services, customer needs test prep for online business administration degree.

"According to service quality model, the willingness of employees to solve the problems of the customers is classified as" Multiple Choice Questions (MCQ) on customer expectations with choices responsiveness, assurance, empathy, and reliability for online college classes. Solve customer expectations quiz questions for merit scholarship test and certificate programs for online colleges for business management.

MCQs on Customer Expectations PDF Download eBook

MCQ: According to service quality model, the willingness of employees to solve the problems of the customers is classified as

  1. responsiveness
  2. assurance
  3. empathy
  4. reliability

A

MCQ: According to service quality model, the ability to provide the service accurately and dependably is classified as

  1. empathy
  2. reliability
  3. responsiveness
  4. assurance

B

MCQ: The determinants of service quality in service-quality model includes

  1. reliability and empathy
  2. responsiveness
  3. assurance and tangibles
  4. all of the above

D