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Marketing Management MCQ Questions - Topic

Customer Expectations MCQ with Answers PDF

Customer Expectations Multiple Choice Questions (MCQ), Customer Expectations quiz answers PDF to learn marketing management online course for marketing management classes. Designing and Managing Services Multiple Choice Questions and Answers (MCQs), Customer Expectations quiz questions for online college classes. "Customer Expectations" PDF Book: services industries, service mix categories, customer expectations test prep for online business administration degree.

"According to service quality model, the willingness of employees to solve the problems of the customers is classified as" MCQ PDF: customer expectations with choices responsiveness, assurance, empathy, and reliability for online college classes. Learn customer expectations quiz questions for merit scholarship test and certificate programs for online colleges for business management.

MCQs on Customer Expectations Quiz

MCQ: According to service quality model, the willingness of employees to solve the problems of the customers is classified as

responsiveness
assurance
empathy
reliability

MCQ: According to service quality model, the ability to provide the service accurately and dependably is classified as

empathy
reliability
responsiveness
assurance

MCQ: The determinants of service quality in service-quality model includes

reliability and empathy
responsiveness
assurance and tangibles
all of the above