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"According to service quality model, the willingness of employees to solve the problems of the customers is classified as" Multiple Choice Questions (MCQ) on customer expectations with choices responsiveness, assurance, empathy, and reliability for online college classes. Solve customer expectations quiz questions for merit scholarship test and certificate programs for online colleges for business management.
MCQs on Customer Expectations PDF Download eBook
MCQ: According to service quality model, the willingness of employees to solve the problems of the customers is classified as
- responsiveness
- assurance
- empathy
- reliability
A
MCQ: According to service quality model, the ability to provide the service accurately and dependably is classified as
- empathy
- reliability
- responsiveness
- assurance
B
MCQ: The determinants of service quality in service-quality model includes
- reliability and empathy
- responsiveness
- assurance and tangibles
- all of the above
D
