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Customer Needs Multiple Choice Questions with Answers – PDF Download

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Free "Customer Needs Learning" App with MCQ: Services such as repair and installation services are classified as; with answers: empathy services, value-augmenting services, facilitating services, and assurance services. Practice Customer Needs Quiz Questions, download Google e-Book (Free Chapter) to gain digital competence.

Customer Needs MCQs PDF Download – Prep Test

MCQ 1: The services such as repair and installation services are classified as:

  1. empathy services
  2. value-augmenting services
  3. facilitating services
  4. assurance services

MCQ 2: The purchase cost of product is included into cost of maintenance and is subtracted from discounted salvage value to calculate:

  1. purchase cycle cost
  2. cost of responsiveness
  3. life cycle cost
  4. assurance cost

MCQ 3: If the price of product is $150, cost of maintenance is $15 and the discounted salvage value is $85, then the life cycle cost of product is:

  1. $80
  2. $165
  3. $15
  4. $85

MCQ 4: The services provide by the companies that are beyond the performance and functioning of the product are classified as:

  1. empathy services
  2. value-augmenting services
  3. facilitating services
  4. assurance services

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