Customer Needs Multiple Choice Questions with Answers – PDF Download

MCQ 1: The services such as repair and installation services are classified as:

1. empathy services
2. value-augmenting services
3. facilitating services
4. assurance services

MCQ 2: The purchase cost of product is included into cost of maintenance and is subtracted from discounted salvage value to calculate:

1. purchase cycle cost
2. cost of responsiveness
3. life cycle cost
4. assurance cost

MCQ 3: If the price of product is $150, cost of maintenance is $15 and the discounted salvage value is $85, then the life cycle cost of product is:

1. $80
2. $165
3. $15
4. $85

MCQ 4: The services provide by the companies that are beyond the performance and functioning of the product are classified as:

1. empathy services
2. value-augmenting services
3. facilitating services
4. assurance services