Strategy Implementation and Balanced Scorecard Multiple Choice Questions with Answers – PDF Download

MCQ 1: The balanced scorecard perspective measures company's success in targeted segments of customers, this perspective can also be classified as:

1. internal business process perspective
2. customer perspective
3. learning perspective
4. financial perspective

MCQ 2: The balanced scorecard perspective focuses on all the operations, and it leads to value creation process for customers, can be categorized as:

1. learning perspective
2. financial perspective
3. internal business process perspective
4. customer perspective

MCQ 3: An example of financial perspective in balanced scorecard is:

1. employee turnover rates
2. operating capabilities and number of patents
3. operating income and revenue growth
4. customer satisfaction and market share

MCQ 4: Considering the balanced scorecard, the perspective in which performance of organization includes is:

1. financial perspective
2. learning and growth perspective
3. customer perspective
4. all of above

MCQ 5: An example of customer perspective in balanced scorecard is:

1. employee turnover rates
2. operating capabilities and number of patents
3. operating income and revenue growth
4. customer satisfaction and market share