Strategy Implementation and Balanced Scorecard MCQ (Multiple Choice Questions) PDF Download

The balanced scorecard perspective measures company's success in targeted segments of customers, this perspective can also be classified as

1. internal business process perspective
2. customer perspective
3. learning perspective
4. financial perspective

The balanced scorecard perspective focuses on all the operations, and it leads to value creation process for customers, can be categorized as

1. learning perspective
2. financial perspective
3. internal business process perspective
4. customer perspective

An example of financial perspective in balanced scorecard is

1. employee turnover rates
2. operating capabilities and number of patents
3. operating income and revenue growth
4. customer satisfaction and market share

Considering the balanced scorecard, the perspective in which performance of organization includes is

1. financial perspective
2. learning and growth perspective
3. customer perspective
4. all of above

An example of customer perspective in balanced scorecard is

1. employee turnover rates
2. operating capabilities and number of patents
3. operating income and revenue growth
4. customer satisfaction and market share