Marketing Management MCQs (BBA Business Administration) From Textbook

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Marketing Management Exam Prep: Certification Test 177

Customer Service Notes App & e-Book: MCQ 177

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MCQ: 177

When the companies have better-trained employees' for the customer services, this differentiation is classified as

  1. image differentiation
  2. working differentiation
  3. employee differentiation
  4. process differentiation

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